social media marketing

Paul Revere: The Original Key Influencer

I caught an interesting documentary the other day suggesting that one of the key factors of success for the American Revolution was our networking ability. One thing the British hadn’t counted on: America’s ability to move information through the colonies at astonishing speed.

America, it seems, has been deeply networked since day one. Even with our colonial wings of communal will radically clipped living under British law, Americans consistently, methodically, routinely organize in groups. Powerless groups, really, who have little authority over anything—not British law, not taxes. Yet convene they do. To discuss “the concerns of the day”. To communicate, to network.

Since the first Representative Assembly in 1619 Jamestown to the first Committee of Safety in 1774 Massachusetts, America grew in tight networks—local committees who elect regional representatives who attend colonial assemblies. Veritably powerless under British law, but here, there and everywhere. Hugely connected.

Social Media: The Death Knell of Elite Opinion?

The New York Times recently asks, do elite thinkers matter anymore? Big commentator analyses of current events today drown in a sea of collective voices blogging and tweeting real-time thoughts, as they occur. By the time Obama’s first White House address was over, public opinion was already formed. No need for a week or so of fallout, reviews or media analysis to tell us what we should think. We already think.

The rise of social media has undeniably diluted influence, changed the way conventional wisdom is formed and freed culture from reliance upon the elite few for getting things done. That Obama won the white house by going straight to the masses online while Hilary cozied-up to the Democratic establishment to no avail is testament to the dramatic dilution and decentralization of our political system.

What to Expect from Social Media? Ask Mr. Carnegie

The Social Media Examiner recently published a post, 7 Social Media Truths You Can Ignore and still be Successful. In it, Rich Brooks deftly points out that Claim #1: Social Media Has Changed Everything is nothing more than hooey.

I thought I was the last one with a copy of Dale Carnegie’s seminal How to Win Friends and Influence People on my shelf, but apparently, Rich has one too. He reminds us that anyone who feels disappointed with their Twitter ROI is well to be reminded that Twitter is just social network—just like the one Dale cultivated way back in the 1930s—and that it’s purpose is to win friends and influence people, not change everything. Granted, online social networks operate at lightening speed. But fundamentally, what we call social media—Twitter, Facebook, forums, user groups and review sites—are just plain old social networks that happen to live online.

5 Key Ingredients for Your Facebook Page

Most marketers agree that a social media presence is a must have in today’s online marketplace, but they still struggle with how to define social media ROI. We continue to ask what a Facebook presence can do for the organization and, more importantly, our customers.

Social media marketing still is—and may perhaps be for some time yet—an emerging discipline. Yet our customers are only spending more and more time on Facebook and Twitter. Even if we haven’t got our arms around the social media landscape, it’s becoming increasingly important to be there now, today—reaching out to our customers through the social networks they care about and trust.

Social Media Marketing is About Quality, Not Quantity

Came across this interesting take on the value of traffic brought in by a mention in a popular blog like TechCrunch. Apparently, social media consultants Simply Zesty don’t think the over 400 referrals, 70 new RSS subscribers or 30 new Facebook friends was terribly impressive after their TechCrunch mention the other day.

But for many web-properties—especially B2B companies—those numbers are very real and quite actionable. How long would it take your biz dev guy to run down all those 30 Facebook profiles and what do you bet he’ll uncover a few sales prospects?

The thing about those 70 RSS subscribers is that they aren’t just hits, they’re new additions to your marketing database. Every repeat visit is another touchpoint, another chance to build a customer relationship.

Social Media ROI in Product Innovation

crowd wisdom

A wonderful illustration of social media ROI in AdAge. Something marketers have needed - not just the tools, but the process and the objectives needed to derive value from the crowd.

Social Media Marketing Best Practice: Add Value

Add Value

What I like about marketing through social media is that it forces marketers to remember their marketing fundamentals. Find a gap and fill it. Add value.

In 75 years of broadcast media, the function of the marketer has moved away from adding value and toward 1.) making an impression with brand marketing, and/or 2.) moving inventory with direct marketing. Even product marketers, tasked with guiding product evolution are often wholly removed from the market, spending most of their time with development time lines instead of customers.

Surfing Social Media

surfing social mediaBack when Zuckerberg was a but a tween and Twitter was yet a twinkle in anyone’s eye, the customer of a multivariate testing SaaS vendor ran an interesting promotional test: 20% off any purchase against buy one refrigerator and get another free. To everyone’s surprise, refrigerators flew out the door. Turns out, the Joneses found out about the deal and told the Smiths who came in on it with them. Each family went home with a half price fridge.

What a testament to the power of testing, we all said. Who knew you could move such a large item with such a promotion? What we all thought we learned was that you never know what you don’t know. And you’ll never know unless you test.

The Future of Digital Marketing

future digital marketing
Notes from a great panel discussion from Twist Image on the future of digital marketing. Featuring Charlene Li, author of Groundswell - Winning in a World Transformed by Social Technologies, and Seth Godin among others.
  • Interruption marketing is over.
  • Ubiquitous brand building is over.
  • Marketers need to stop clinging to building brand value and return to the basic marketing function: find a need and fill it.
  • Television was designed after radio – as a mechanism for building large-scale national brands. The Internet was not.
  • The translation of value into wealth online is elusive.

The Utility of Social Media

oprah_facebook

Facebook's arrival as a lifestyle brand was cemented the moment Zuckerberg appeared on Oprah. Having been on Facebook for several years as an Internet marketing professional, one can't help but notice the sudden barrage of old high school friends (stay at home moms) having suddenly found me on Facebook. A noticeable shift in the FB demographic has taken place in the last six months.

Which makes the brand now part of popular culture, properly cited by Steve Rubel as the key motivation for recent advertiser interest in Facebook. Advertisers from Palm to Sprint are plugging Facebook in TV spots, aligning themselves with the social media icon that touches 200 million everyday.

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